Terms of Use

TERMS OF USE

User agreement

Sanmiraa Group.

Last updated / Последнее обновление: June 2026

Welcome to Sanmiraa

Thank you for visiting the Sanmiraa Platform. This page contains the official Terms of Use governing your access to and use of the Sanmiraa digital ecosystem — including our AI design tools, marketplace, designer network, 3D/VR visualization services, and escrow payment infrastructure.

By accessing or using any part of the Sanmiraa Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of the Platform immediately.

1. Document Scope & Acceptance

By accessing the Sanmiraa ecosystem — including its web application, mobile applications, software tools, marketplace registries, and AI-powered services — you implicitly and explicitly accept all terms outlined in this document.

These Terms apply to all user categories on the Platform:

Clients — individuals or legal entities placing orders for interior design, visualization, or related services;

Designers & Visualizers — freelance professionals and studios providing services through the Platform;

Suppliers — companies and individuals listing products in the Sanmiraa Marketplace;

Visitors — users browsing the Platform without a registered account.

Use of the Platform constitutes acceptance of these Terms, our Privacy Policy, and any additional policies published on the Platform. Continued use after any updates constitutes acceptance of the revised Terms.

These Terms are governed by applicable international law and the laws of the jurisdiction in which Sanmiraa Technologies Pvt. Ltd. is incorporated. Regional legal adaptations may apply for users in the Russian Federation, Republic of India, and other jurisdictions where Sanmiraa operates.

2. User Obligations & Safety Code

All users of the Sanmiraa Platform — whether clients, design professionals, suppliers, or third-party representatives — are required to comply with the following obligations:

2.1 Identity & Registration

Users must provide accurate, current, and complete information during registration.

All clients, freelance design professionals, and third-party stores registered under Sanmiraa are required to hold valid identity clearances as requested during the verification process.

Impersonation of another person or entity is strictly prohibited.

Any violation of identity or licensing constraints will result in immediate profile suspension or permanent lockout.

2.2 Platform Conduct

Users must not:

Post false, misleading, or fabricated portfolio materials;

Engage in fraudulent transactions or attempt to circumvent the escrow payment system;

Harass, threaten, or discriminate against other users;

Use the Platform to distribute spam, malware, or unauthorized promotional content;

Attempt to reverse-engineer, scrape, or otherwise exploit the Platform's AI systems, databases, or proprietary technology.

2.3 Designer & Supplier Obligations

Designers, visualizers, and marketplace suppliers additionally agree to:

Complete all accepted orders within agreed timelines or notify the client and Platform in advance of any delays;

Maintain the quality standards required for continued presence on the Platform;

Not solicit clients to conduct transactions outside the Platform in order to bypass commissions or escrow protection;

Submit only original work and materials to which they hold full rights.

Violation of these obligations may result in account suspension, commission withholding, or permanent removal from the Platform.

3. Escrow Payments & Financial Protection

Sanmiraa operates an integrated escrow payment system designed to protect all parties in every transaction.

3.1 How Escrow Works

When a client places an order, the agreed payment amount is reserved (held in escrow) and is not transferred to the designer or supplier until the client confirms satisfactory completion of the work.

Funds are released automatically upon client confirmation or upon resolution of a dispute by Sanmiraa's arbitration team.

Sanmiraa does not take possession of client funds as its own property; funds are held in trust for the duration of the project.

3.2 Refunds & Disputes

Clients may request a refund if the delivered work materially fails to meet the agreed scope, as documented within the Platform's project management system.

Disputes must be submitted through the Platform's official Arbitration Centre within 7 calendar days of delivery.

Sanmiraa's arbitration team will review all submitted evidence and issue a binding resolution within 14 business days.

Sanmiraa reserves the right to withhold funds pending resolution of any dispute or investigation into fraudulent activity.

3.3 Platform Commission

Sanmiraa deducts a service commission from each completed transaction. Commission rates are disclosed at the time of order placement and vary by service type (design services: 10–20%; marketplace sales: 5–20%).

Commission rates may be adjusted with 30 days' prior notice published on the Platform.

3.4 Payment Methods

Supported payment methods vary by region and are displayed at checkout. Sanmiraa integrates with internationally recognized payment processors and complies with applicable financial regulations in each operating jurisdiction.

4. AI-Generated Content

Sanmiraa's Platform incorporates proprietary and third-party AI systems for interior design generation, space analysis, furniture recommendations, and visualization.

4.1 Nature of AI Output

AI-generated designs, layouts, visualizations, and recommendations are produced algorithmically and do not constitute professional architectural or structural engineering advice.

AI-generated content is intended as a starting point for creative exploration and should be reviewed by a qualified professional before implementation in construction or renovation.

4.2 Ownership of AI-Generated Content

AI-generated designs created using the Platform belong to the client who initiated the generation, subject to Sanmiraa's license to use such outputs for Platform improvement, anonymized training, and promotional purposes (see Section 6).

Clients may not claim exclusive intellectual property rights over AI outputs that are substantially identical to outputs generated for other users.

4.3 Prohibited Use of AI Tools

Users must not use Sanmiraa's AI features to:

Generate content that infringes third-party intellectual property or trademarks;

Produce misleading, defamatory, or discriminatory visual content;

Attempt to extract proprietary model data or reverse-engineer the underlying AI systems.

5. Marketplace Terms

5.1 Product Listings

All products listed in the Sanmiraa Marketplace must be accurately described, legally available for sale, and compliant with applicable consumer protection laws in the seller's jurisdiction.

Counterfeit, unauthorized replica, or mislabeled products are strictly prohibited and will result in immediate listing removal and account termination.

5.2 Order Fulfillment

Suppliers are solely responsible for product quality, packaging, shipping, and delivery.

Sanmiraa acts as a marketplace intermediary and is not responsible for the physical condition of delivered goods, except where Sanmiraa's own fulfillment services are explicitly used.

5.3 Returns & Refunds (Marketplace)

Return and refund policies for marketplace products are set by individual suppliers within the minimum standards required by Sanmiraa's Marketplace Policy.

In cases of dispute between a buyer and a supplier, Sanmiraa's support team may facilitate resolution but does not guarantee specific outcomes.

6. Intellectual Property of Designers

Sanmiraa recognizes and is committed to protecting the intellectual property rights of the design professionals working on its Platform.

6.1 Ownership of Designer Work

All original design concepts, drawings, visualizations, mood boards, and project documentation created by a designer for a specific client remain the intellectual property of the designer until full payment is released from escrow.

Upon full payment, intellectual property rights for the commissioned work transfer to the client as agreed in the project scope, unless otherwise stipulated in a separate written agreement between the designer and the client.

6.2 Portfolio Rights

Designers retain the right to display completed projects in their Sanmiraa portfolio and personal portfolio channels, provided the client has not requested confidentiality in writing prior to project completion.

Sanmiraa may feature completed projects in Platform marketing materials with the designer's consent.

6.3 Protection Against Misuse

Clients must not reproduce, resell, sublicense, or distribute a designer's work beyond the agreed scope without the designer's explicit written consent.

Any reported unauthorized use of designer work will be investigated by Sanmiraa's moderation team, and appropriate action will be taken, including restriction of the infringing client's account.

6.4 Sanmiraa's Platform IP

The Sanmiraa name, logo, interface design, AI systems, software code, and proprietary methodologies are the exclusive intellectual property of Sanmiraa Technologies Pvt. Ltd.

Unauthorized reproduction, distribution, or commercial use of Sanmiraa's Platform IP is prohibited and may result in legal action.

7. Privacy & Confidentiality

Sanmiraa is committed to protecting the personal data of all users in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) where applicable, and equivalent national legislation in India and Russia.

7.1 Data We Collect

We collect:

Registration and identity data (name, email, phone number, documents as required for verification);

Project and transaction data (orders, communications, payment history);

Usage data (pages visited, features used, AI interactions);

Device and technical data (IP address, browser type, operating system).

7.2 How We Use Your Data

Your data is used to:

Operate and improve the Platform and its AI systems;

Process payments and resolve disputes;

Verify user identities and prevent fraud;

Send transactional and, where consented to, promotional communications;

Comply with legal obligations.

7.3 Data Sharing

We do not sell your personal data to third parties. Data may be shared with:

Payment processors and financial institutions, for transaction processing;

Cloud infrastructure providers, for Platform operation;

Legal authorities, where required by applicable law.

7.4 User Rights

You have the right to request access to, correction of, or deletion of your personal data at any time by contacting sanmiraa2026@gmail.com. We will respond within 30 days.

7.5 Project Confidentiality

All project communications, documents, and files exchanged between clients and designers on the Platform are confidential and are not shared with third parties except as required for dispute resolution or legal compliance.

8. Revisions & General Contact

We reserve the right to modify these Terms at any time. Updated Terms will be published on this page with a revised effective date. Users are encouraged to routinely verify the current version of these Terms.

Continued use of the Platform following any update constitutes your acceptance of the revised Terms.

For questions, clarifications, or legal inquiries regarding this document, please contact our Compliance team:

Email: sanmiraa2026@gmail.com Юридическое лицо: Sanmiraa Group.