Refund & Cancellation Policy
Last updated: June 2026 · Sanmiraa Technologies Pvt. Ltd.
SANMIRAA GROUP | Refund & Cancellation Policy / Политика возврата
REFUND & CANCELLATION POLICY
ПОЛИТИКА ВОЗВРАТА И ОТМЕНЫ
Last updated / Последнее обновление: June 2026
sanmiraa.com | sanmiraa2026@gmail.com
— ENGLISH VERSION —
This Refund & Cancellation Policy (the 'Policy') explains the terms under which clients, designers, visualizers, and marketplace buyers may request cancellations or refunds on the Sanmiraa platform (sanmiraa.com), operated by Sanmiraa Group.
By placing an order or making a payment on the Platform, you agree to the terms of this Policy. All financial transactions on the Platform are protected by Sanmiraa's escrow payment system, which holds funds in trust until the relevant conditions for release are met.
1. Escrow Protection & Sanmiraa Balance: How It Works
Sanmiraa operates an escrow payment model for all service orders (design, visualization, architecture). This means:
When a client places an order and makes payment, funds are held in escrow by the Platform and are not transferred to the designer or supplier until the project is completed and confirmed.
The designer or supplier receives payment only after the client confirms satisfactory delivery or after a dispute is resolved in their favour by Sanmiraa's Arbitration Team.
This escrow structure is the foundation of Sanmiraa's trust and protection mechanism for all parties.
1.1 Sanmiraa Balance — Internal Platform Currency
The Sanmiraa Balance operates as follows:
All refunds (full or partial) resulting from cancellations, failed deliveries, or arbitration decisions are credited to the Client's Sanmiraa Balance.
The Sanmiraa Balance can be applied to any order placed on the Platform — design services, visualizations, marketplace products, subscriptions, or AI credits.
The Sanmiraa Balance has no expiry date and remains accessible as long as the Client's account is active.
The Sanmiraa Balance cannot be converted back to cash, transferred to a bank account, or paid out in any monetary format under any circumstances.
By making a payment on the Platform, the Client expressly acknowledges and agrees to this no-cash-withdrawal policy.
2. Cancellation Policy
2.1 Cancellation Before Work Begins
A client may cancel an order without penalty if the designer has not yet commenced work. Cancellation is considered penalty-free when:
The cancellation request is submitted within 24 hours of order placement;
The designer or supplier has not yet initiated any project activity (no communication, no drafts, no files submitted).
In this case, the full amount held in escrow will be credited to the Client's Sanmiraa Balance.
2.2 Cancellation After Work Has Begun
If the designer or supplier has already commenced work, the following applies:
The client may still request cancellation, but a partial amount will be calculated based on the proportion of work completed at the time of cancellation and credited to the Client's Sanmiraa Balance.
The designer must submit evidence of work completed (drafts, concept boards, communication history) to support their claim for partial payment.
Sanmiraa's support team will assess the submission and determine the fair split between the credit to the Client's Sanmiraa Balance and payment to the designer.
The assessment and resolution will be completed within 14 business days.
2.3 Cancellation by the Designer or Supplier
If a designer or supplier cancels an accepted order:
The full amount held in escrow will be credited to the Client's Sanmiraa Balance.
The designer's or supplier's account may receive a cancellation penalty, affecting their platform rating and search visibility.
Repeated cancellations may result in temporary suspension or permanent removal from the platform.
3. Refund Policy for Design & Visualization Services
3.1 Full Credit Conditions
A full credit to the Sanmiraa Balance will be issued in the following circumstances:
The designer or visualizer fails to deliver any work within the agreed deadline, and no extension has been mutually agreed.
The delivered work is fundamentally different from the agreed project brief and scope in a material way (not minor stylistic differences).
The designer or supplier is found to have submitted plagiarised or third-party work without authorisation.
The designer's account is suspended or removed by Sanmiraa during an active project.
3.2 Partial Credit Conditions
A partial credit to the Sanmiraa Balance may be issued when:
Work has been commenced but not completed, and the cancellation is agreed by both parties.
The delivered work partially meets the agreed brief but requires significant revisions beyond what was agreed in the project scope.
A dispute is resolved by the Arbitration Team in favour of a partial split.
3.3 No Credit Conditions
No credit will be issued in the following cases:
The client has confirmed delivery and released payment from escrow.
The client's dissatisfaction is based solely on subjective aesthetic preference unrelated to the agreed brief.
The client has already downloaded, used, or published the delivered design materials.
The request is submitted more than 7 calendar days after the delivery confirmation date.
The project was completed in full accordance with the agreed brief and all revision rounds were used.
4. Refund Policy for Marketplace Products
The Sanmiraa Marketplace connects buyers with independent suppliers. The following terms apply to product purchases:
4.1 Eligible Returns
Products that arrive damaged, defective, or materially different from the listing description are eligible for a full credit to Sanmiraa Balance or replacement.
Return requests must be submitted within 7 calendar days of confirmed delivery.
The buyer must provide photographic or video evidence of the issue at the time of submission.
4.2 Non-Returnable Items
Custom-made, bespoke, or personalised products (e.g. custom furniture, made-to-order decor).
Products that have been assembled, installed, or altered from their original condition.
Digital products, downloadable design files, AI-generated outputs, or VR content.
Products returned outside the 7-day window without prior approval from Sanmiraa support.
4.3 Return Process
Submit a return request via sanmiraa2026@gmail.com or the in-platform support chat, including your order number and supporting evidence.
Sanmiraa's support team will review the request within 3 business days and confirm eligibility.
If approved, you will receive return instructions. The supplier is responsible for return shipping costs for defective or incorrect items.
Once the return is received and verified by the supplier, the credit to your Sanmiraa Balance will be processed within 7 business days.
5. Subscriptions and AI Credits
5.1 Designer Subscriptions
Monthly subscriptions may be cancelled at any time. The subscription remains active until the end of the current billing period. No pro-rata credit will be issued for unused days within a paid period.
Annual subscriptions cancelled within 14 days of purchase will receive a full credit to Sanmiraa Balance, provided the subscriber has not used more than 3 days of the subscription. After this window, no credit is available.
5.2 AI Design Credits
Unused AI credits are non-refundable once purchased.
If a technical fault on Sanmiraa's platform directly causes credits to be consumed without producing an output, the affected credits will be restored to the user's account upon verification.
5.3 One-Time Paid Features
3D/VR walkthroughs and additional visualisations are non-refundable once the rendering process has been initiated.
If a rendering fails due to a platform error and cannot be re-delivered within 5 business days, a full credit to Sanmiraa Balance will be issued.
6. Quick Reference: Refund Eligibility
The table below summarises the key scenarios for easy reference:
Scenario
Refund
Timeline
Order cancelled before work begins (within 24 hrs)
Yes — Full (to Sanmiraa Balance)
5–7 business days
Order cancelled after work begins (partial completion)
Partial (to Sanmiraa Balance)
14 business days
Designer fails to deliver by agreed deadline
Yes — Full (to Sanmiraa Balance)
7 business days
Delivered work does not match the agreed brief
Yes — Full / Partial (to Sanmiraa Balance)
14 business days
Client dissatisfied for aesthetic/subjective reasons
No
—
Client has confirmed delivery and released escrow
No
—
Refund request submitted after 7-day window
No
—
Marketplace product: damaged or wrong item
Yes — Full (to Sanmiraa Balance)
7 business days
Marketplace product: custom/bespoke item
No
—
Monthly subscription (unused days)
No
—
Annual subscription (within 14 days, unused)
Yes — Full (to Sanmiraa Balance)
7 business days
AI credits (unused)
No
—
3D/VR rendering (platform error, not deliverable)
Yes — Full (to Sanmiraa Balance)
5 business days
7. Dispute Resolution
If a client and a designer or supplier cannot reach mutual agreement on a cancellation, either party may escalate the matter to Sanmiraa's Arbitration Team.
How to Raise a Dispute
Submit a dispute request within 7 calendar days of the delivery date or the event giving rise to the dispute.
Send your request to sanmiraa2026@gmail.com with subject line "DISPUTE – [Order ID]", or use the in-platform dispute submission form.
Include all relevant evidence: project brief, delivered files, communications, and any screenshots.
The Arbitration Team will acknowledge receipt within 2 business days.
A binding decision will be issued within 14 business days of the dispute submission date.
Sanmiraa's arbitration decision is final and binding for both parties in relation to the escrow funds held on the Platform. It does not limit either party's right to pursue legal remedies outside the Platform independently.
8. Credit Processing
Approved credits to Sanmiraa Balance are processed as follows:
Credits are applied directly to the Client's Sanmiraa Balance within the processing timeframe indicated.
Processing time after approval: 5–10 business days.
Sanmiraa does not charge a processing fee for approved credits.
Credits to Sanmiraa Balance are non-withdrawable and non-transferable in any monetary format.
9. Changes to This Policy
Sanmiraa Group reserves the right to update this Policy at any time. Changes will be published on the Platform at sanmiraa.com with a revised effective date. Registered users will be notified by email for material changes. Continued use of the Platform following any update constitutes acceptance of the revised Policy.
10. Contact
For all cancellations, credits, disputes, or questions about this Policy:
Email: sanmiraa2026@gmail.com
Website: sanmiraa.com
Legal entity: Sanmiraa Group